http://www.michaelkreagan.com/can-best-buy-handle-the-business/ Michael Reagan's Thoughts On Media, Retail, Entertainment & More! Sun, 25 Jul 2010 18:07:09 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.michaelkreagan.com/can-best-buy-handle-the-business/comment-page-1/#comment-24 Katie Adams Tue, 31 Mar 2009 18:02:43 +0000 http://www.michaelkreagan.com/?p=69#comment-24 I couldn't agree more! I have yet to have a positive purchasing experience at Best Buy and will only go there when I have no other options and I need something faster than I can get it by ordering online (believe me, I'd rather pay shipping than deal with BestBuy staff incompetence). I fear that you're right - without competition as motivation for adopting a customer-centric mindset there will be no motivation at all. I couldn’t agree more! I have yet to have a positive purchasing experience at Best Buy and will only go there when I have no other options and I need something faster than I can get it by ordering online (believe me, I’d rather pay shipping than deal with BestBuy staff incompetence). I fear that you’re right – without competition as motivation for adopting a customer-centric mindset there will be no motivation at all.

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